Frequently Asked Questions

1. What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods. All transactions are processed securely.

2. How long does shipping take?

Standard shipping typically takes 3-7 business days within the UK. Express shipping options are available for faster delivery.

3. Do you offer international shipping?

Yes, we ship internationally to most countries. Shipping costs and delivery times vary by destination.

4. What is your return policy?

We offer a 30-day return policy for unused items in original condition. Please contact us to initiate a return.

5. How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can use this to track your package on our website or the carrier's site. You can also see  updates once you are logged in to the accounts section of our website.

6. Do you offer exchanges?

Yes, we accept exchanges for different sizes or colours within 30 days of purchase, subject to availability and condition.

7. How do I contact customer service?

You can reach our customer service team via email, phone, or live chat. Our contact details are available on our Contact page.

8. Are your products covered by warranty?

Yes, all our products come with a manufacturer's warranty. Warranty terms vary by product - please check individual product pages for details.

9. Do you offer bulk or wholesale pricing?

Yes, we offer special pricing for bulk orders. Please contact us directly to discuss wholesale opportunities.

10. How do I create an account?

You can create an account during checkout or by clicking 'the figure' button in the top menu. Having an account allows you to track orders and save your preferences.

11. Can I cancel or modify my subscription order?

Orders can be cancelled or modified by signing into your account on our website.  You can log in by clicking the person figure at the top right of the screen. It will then show log in page where you sign in with the same email and password you registered with. Then click “subscriptions” section of your page and then click on subscription you would like to modify or cancel. To cancel scroll to the bottom and click the cancel subscription link.

Please note if you purchase a subscription you can only cancel yourself after 2 subscription orders are processed.

Please contact us as soon as possible if you need any further help.

12. Do you have a physical store?

Our physical shop is open weekends at St Georges Market Belfast, also if you are interested, we supply shops around Northern Ireland.

Our farm isn’t currently open for direct sales.

13. How do I use a discount code?

Enter your discount code in the 'Discount Code' field during checkout before completing your purchase. The discount will be applied to your total.

14. How do I use my reward points?

You must be first logged into sporeshores account section, then you must register with rewards programme using the button on the bottom of the screen labelled “rewards” then after registration you must be logged in. After you can see your points and it will provide a code you can redeem these points with.

15. I deleted my order but lost my points?

Don’t worry you can access your points again by clicking the Rewards button located at the bottom right on the website. Navigate to Your Rewards, The unused discount code will be sitting there, ready to be copied and applied to a new order.

16. What if I receive a damaged item?

If you receive a damaged item, please contact us immediately with photos of the damage. We'll arrange a replacement or refund promptly if its within 30 days.

17. Do you have a newsletter or loyalty programme?

Yes! Sign up for our newsletter to receive exclusive offers and updates. We also offer a loyalty programme with rewards for repeat customers.

Still have questions? Don't hesitate to contact us - we're here to help!